ADDITIONAL TERMS AND CONDITIONS

Aventis Systems, Inc. (“ASI”) provides clients with the best in the business hardware maintenance support. The Aventis Systems Spare Kit program (“Spare Kit”) provides our customers (“Customer”) the additional assurance and convenience of always having a spare on hand

Spare Kit Replenishment: Spares are replenished to replace defective parts throughout the Warranty and/or Onsite Hardware Support term of the server, whichever is greater. To facilitate Spare Kit replenishment, ASI requires customer to contact ASI technical support via phone (1-866-528-9313) or email (ts@aventissystems.com), to establish an RMA ticket prior to returning any items. In the continental U.S., ASI is responsible for all shipping costs associated with warranty returns. Outside the continental U.S., ASI is responsible for shipping replacement parts to the customer and the customer is responsible for shipping faulty parts back to ASI. Customers should ship the defective part or unit to ASI [ 189 Cobb Parkway North, Suite B7, Marietta GA 30062 ] with the completed RMA form that includes an ASI authorized RMA number provided by the technical support staff

In the event that ASI provides Customer with systems or components as part of the RMA process, the Customer has 30 days to return faulty systems or components without being charged.

Force Majeure: This agreement does not cover the Force Majeure events, minor aesthetic imperfections that do not alter functionality, misuse, software corruption, malware, data loss, and other softwarerelated issues or issues with equipment other than the sold products. ASI strongly recommends Customer follow a responsible regimen of backing up their data and maintain a backup for systems sent in for warranty repair.