- Please Note: Additional customer information may be required to to process Red Hat software orders. Aventis Systems will contact you after the order is placed to confirm order details
- For Additional Sockets, Update Quantity in Cart
- 1 Year Subscription License
- Premium Support Level w/Smart Management
- 2 Sockets, 1 Physical or 2 Virtual Nodes
- Includes Extended Update Support
- Premium Support Level w/Smart Management includes web and phone support during standard business hours (24x7 for Severity 1 and 2), unlimited cases
- Unlimited Cases
Initial/Ongoing Response Times:
- Severity 1: 1 Hour (Initial)/1 Hour or as Agreed (Ongoing)
- Severity 2: 2 Hours (Initial)/4 Hours or as Agreed (Ongoing)
- Severity 3: 4 Business Hours (Initial)/8 Business Hours or as Agreed (Ongoing)
- Severity 4: 8 Business Hours (Initial)/2 Business Days or as Agreed
- Red Hat Part #: RH00008
- Electronic Delivery (Email Address Required for Order Fulfillment)
